GLO sucks
2nd August 2011
Hi. My number is XXXXXX.
After receiving subpar service for a while I decided to change package from Postpaid to Prepaid last week and I was assured my line would only be suspended for 72 hours.
It has taken over 120 hours and yet I cannot receive nor make calls. Calls to your customer service line have been met with usual false assurances that line would be fully functional at day's end.
I would appreciate if this problem is resolved asap.
Regards,
Tunde
2nd August 2011
Dear Tunde,
We acknowledge receipt of your mail.
We write to inform you that there is a current usage of =N=14,365.34 on your account ( which may be updated after the bill reconciliation which should occur within the next couple of weeks).
You have an excess credit of =N=8,987.06 which leaves you with an excess usage of =N=5,378.28.
However, you may instruct that your security deposit of =N=5,000 be credited toy our account and also make payment of about =N=500 at any of our Equitorial Trust Bank branches or Gloworld outlets.
This would ensure that the migration process is concluded on your account.
Once again, all inconveniencies are deeply regretted. Please bear with us.
Kindly write us via this same medium for further enquiries.
Thank you for using Glo Mobile. Have a splendid day.
Regards,
Chinwe Ogunniyi
Corporate Call Centre
SR No : 1-633475721
2nd August 2011
Hi Chinwe,
Thanks for this.
Yes, you can use my security deposit as credit. About the N500 balance, can it be deducted from my postpaid account when I load airtime? I ask because I do not have ready access to get to any of your Gloworld outlets.
I am really disappointed none of this was explained to me when I spoke to your rep at the Gloworld office last week or the numerous reps over the phone. It is almost a week and yet no access to phone calls. Seems it is now a privilege to have access to Glo networks.
Honestly, I would have switched networks if number mobility was established in Nigeria.
Regards,
Tunde
3rd August 2011
Dear Tunde,
Further to your mail, we have feedback.
We write to inform you that your security deposit of =N=5,000 has been credited to your account.
Regarding the payment of =N=500 , we reiterate that this should be done at any of our Equitorial Trust Bank branches or Gloworld outlets.
This is because your account in being in the process of migration, has been disconnected and would not be able to receive credit from any other means.
Once again, all inconveniencies are deeply regretted. Please bear with us.
Kindly write us via this same medium for further enquiries.
Thank you for using Glo Mobile. Have a splendid day.
Regards,
Chinwe Ogunniyi
Corporate Call Centre
SR No : 1-633882631
3rd August 2011
Hi Chinwe,
I instructed a friend to pay the N500 balance at your Gloworld offices, and she assured me it has been done.
Please confirm and let me know when migration will be over.
Regards,
Tunde
Sent from my BlackBerry wireless device from MTN (Do you think GLO noticed I responded to their mail using a competitor’s service?)
4th August 2011
Dear Tunde,
We acknowledge receipt of your mail.
We write to inform you that the N500 has not been credited. Please send a scanned copy of the payment voucher that was issued at gloworld for further assistance.
We apologise for any inconvenience.
Kindly write us via same medium for further enquiries.
Thank you for using Glo Mobile, have a great day.
Regards,
Chidi Okeke
Corporate Call Center
SR: 1-634117613
4th August 2011
Hi.
I do not have a scanned copy of payment voucher as instructed someone to pay it for me. The details he gave me are:
Payment reference: XXXXX
Account no: XXXXX
Location payment made: Gloworld, 41 Adeniran Ogunsanya Street, Surulere
Amount paid: N400
Hope this suffices.
Regards,
Tunde
4th August 2011
Dear Tunde,
We acknowledge the receipt of your mail.
We write to inform you that we have received a payment of #400 made on the 8/3/11 which has been credited into your account and the migration process is still ongoing.
We plead with you to kindly exercise a little patience as you will be informed as soon as this has been completed.
We hope the information suffices and sincerely apologise for any inconvenience this may have caused you our valued customer and we thank you for your understanding and support.
Kindly write via same medium for further enquiries.
Thank you for using Glo mobile, have a pleasant day.
Regards,
Nsofor Chinwendu
Corporate Call Center
SR:1-634408401
8th August 2011
Hi Nsofor,
I submitted my letter for line migration July 27th and still I cannot make nor receive calls. I have done all your company has asked and yet I am being asked to be patient. This process was supposed to take 72 hours from date letter was submitted!
What gives?
Regards,
Tunde
8th August 2011
Dear Mr. Tunde,
We acknowledge the receipt of your mail.
We write to inform you that the account has not been migrated because the details on the account as at the time of deactivation have changed. The line currently has a usage of N5, 129.16 as against your excess credit of N3, 439.64. The difference has to be paid for the line to be fully migrated.
We will advise you make payment in excess of N2, 000 for the migration to pull through. At the end of the process, if you have any balance, we will credit it to your prepaid account.
Please note that the payment has to be made in any of our Gloworld outlet or ETB branches.
We sincerely apologise for the all the inconveniences.
The reason for the changes in the account was due to the system maintenance we had carried out in the month of April and May, 2011. We did not update and bill transactions; this has led to the delay in our account reconciliation process. The system is still regularizing and updating details on all accounts, hence, we plead with you to kindly exercise a little patience with us in this regards.
We sincerely apologise for any inconvenience this may have caused you our valued customer and we thank you for your understanding in this regards.
Kindly call our helpline '200' or write back via same medium for further enquiries.
Thank you for using Glo-mobile, have a pleasant day.
Regards,
Oziegbe Bukola
Corporate Call Centre
SR;1-635469713
8th August 2011
Hi Bukola (or whoever is going to respond to this email),
Did you read the email thread below? If you did you would realize your guys already told me I owed you a certain amount and I cleared that. Now you tell me I still have to pay N2,000 to clear up some outstanding debts? It's not the money, just the continuous drag. Seriously, would it have killed you guys to have explained ALL your possible issues to me ahead of time so I'd be prepared?
The reason for the changes in the account was due to the system maintenance we had carried out in the month of April and May, 2011. We did not update and bill transactions; this has led to the delay in our account reconciliation process. The system is still regularizing and updating details on all accounts, hence, we plead with you to kindly exercise a little patience with us in this regards.
From your statement above there really is a chance you guys will come back to me a week from now and dish out some other amount I owe, right? I mean your "system is still regularizing and updating details", isn't it?
The ironic thing is it did not this long when I migrated my line from pre-paid to post-paid.
Your valued (continuously shafted) customer,
Tunde
8th August 2011
Dear Mr. Tunde,
We acknowledge the receipt of your additional mail.
We write to foremost tender our unreserved apologies for the inconvenience we might have caused you via this. Please note that your line has been migrated to the prepaid platform and you are to dial 125 and follow the voice prompt to activate the line on that platform.
However, we plead with you to go and make a payment in excess of #2, 000 into your postpaid account at any of our Gloworld outlets or Equitorial Trust Bank (ETB) branches closest to you so as to prevent the line from being disconnected.
We hope this information will suffice and once again, we sincerely apologise for the inconvenience we may have caused you in anyway.
Kindly call our prepaid helpline 121 or write us via same medium for further enquiries.
Thank you for using Glo-mobile, have a pleasant day.
Regards,
Tokunbo Fajana
Corporate Call Centre
SR No: 1-635654991
9th August 2011
Hi Tokunbo,
In the words of Johnny Drama: V-I-C-T-O-R-Y! So incessant bugging does work? Interesting.
I have a good mind to make a dash for your head office in only my boxer shorts, throwing N1m worth of ur competitors' recharge cards in the air while shouting "big mistake, big mistake" a la Julia Roberts' character from Pretty Woman. But then again, maybe not.
Seriously though, thank you thank you.
I shall do as directed as soon as possible.
Regards,
Tunde
PS
Just attempted to dial 125 and was prompted that SIM would need to be registered before any call can be made. Una don start again o. Thought I had until end of September 2011 to register SIM.
9th August 2011
Dear Mr. Tunde,
We acknowledge the receipt of your mail.
We sincerely apologise for all the inconveniences caused you.
We plead with you to register the SIM as directed by NCC for you to be able to use the line.
We once again apologise for all the inconveniences.
Kindly call our helpline '121' or write back via same medium for further enquiries.
Thank you for using Glo-mobile, have a pleasant day.
Regards,
Oziegbe Bukola
Corporate Call Centre
SR;1-635859101
